1.1 We understand that from time to time you may wish to return a product to us.
1.2 We have created this policy to enable you to return products to us in appropriate circumstances.
1.3 This policy shall apply to all of our customers, irrespective of their geographical location.
1.4 This policy shall apply to all orders submitted through our website.
1.5 This document does not affect any statutory rights you may have as a consumer (such as rights under the Sale of Goods Act 1979 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013).
2.1 If you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if:
(a) we receive the returned product within 30 days following the date of dispatch of the product to you;
(b) the returned product is unused, in its original unopened packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new;
(c) you comply with the procedure set out in this policy in relation to the return of the product; and
(d) none of the exclusions set out in this policy apply.
2.2 Under the Consumer Protection (Distance Selling) Regulations 2000 we will refund an item if you change your mind within 7 working days after the day on which the item was delivered. However, whether these regulations apply depends on the type of item sold and the listing format used (see section 4 for exclusions).
2.3 Under the Distance Selling Regulations, you, as a buyer, have a period of 7 working days after the date of delivery within which you can cancel the contract (often referred to as the “cooling off” period) for a full refund, excluding the original postage and packing charges.
3. Returns procedure
3.1 In order to take advantage of your rights under this policy, you must contact us to notify us that you are returning a product.
3.2 Products returned under this policy must be via a recorded delivery method (such as Royal Mail Recorded) to Reforma UK, Unit 9A, Sapper Jordan Rossi Park, Otley Road, Baildon, Bradford BD17 7AX, England.
3.3 You will be responsible for paying postage costs associated with returns under this policy.
4.1 The following kinds of products may not be returned under this policy:
(a) Any product made to your specification or design;
(b) Any product personalised to you or your vehicle;
(b) Any product made to order;
(d) Any product which has been used or fitted;
(e) CDs, DVDs, or any other form of digital media, if the seal has been broken or damaged.
5.1 We will give you a refund for the price you paid to us in respect of any price product properly returned by you in accordance with this policy.
5.2 We will not refund to you the original delivery charges relating to the returned product.
5.3 We will not refund to you any costs you incur in returning the product to us.
5.4 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
5.5 We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we receive your returned product.
6. Improper returns
6.1 If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product:
(a) we will not refund the purchase price or exchange the product;
(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
7. Our details
7.1 This website is owned and operated by Reforma (Automotive) UK.
7.2 Our principal place of business is at Reforma (Automotive) UK, Unit 9A, Sapper Jordan Rossi Park, Otley Road, Baildon, Bradford BD17 7AX, England.
7.3 You can contact us by writing to the business address given above, by using our website contact form, by email to email@example.com or by telephone on 0844 880 5380.